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Over 17 years of experience in the Information & Communication Technology sector.
Project Management, Creativity and Problem solving
Specialties:
Management of IT infrastructure, Networking and Security
As Professional Service Dedicated Engineer on Telsy - TIM Enterprise I take care of:
- Troubleshooting of network issues acting as a local point of contact for incidents
- Production of technical reports on open faults within the TAC
- Develop and maintain a long-term technical relationship with the customer
- Development and maintenance of best practice diagnostic procedures to ensure effective fault resolution
- Preparation and validation of configurations
- Provision of procedures and requirements for upgrading Fortinet products
- Network related testing to verify operation in the customer’s environment
- Reproduction of the customer environment on lab equipment
- Attend conference calls or on-premises customer meetings to handle specific technical requests
- Implementation, integration and migration planning
- Ongoing knowledge transfer
- Inventory tracking of hardware and software revisions
- Feature and functionality test plans
- Assistance with creation of network diagrams
- Handle customer critical issue
Certified NSE1, NSE2, NSE3, NSE4, NSE5, NSE6, NSE7, FCF, FCA, FCP Network Security, FCP Security Operations, FCP Public Cloud Security, FCSS Network Security, FCSS Security Operations
Role:
- Management of IT Data Center Infrastructure located in Milan Caldera Park
- Administration of the entire Network Infrastructure (Core, DC, HQ and Branch Offices)
- Design, Management and Responsibility for the FTTx, xDSL Customers Services
- Monitoring and KPI of Network performances
- Develop Custom Dashboard to monitor FTTx and xDLS Telco services
- Management and Responsibility for the Telco services provided to business partners
- Management of ACS and Radius Open Source systems based on Linux
- Shell scripting
Technology used:
- Cisco ASR Routers 920, 1k and 9k
- Cisco Catalyst Switches
- Cisco Nexus
- Fortinet Firewall and Security Appliance
- Fortinet FortiAnalyzer
- Fortinet FortiMail
- Fortinet Wi-Fi Controller (Meru)
- Cyberoam UTM
- Sophos XG
- CheckPoint
- Radware DefensePro
- MikroTik
- Allot DPI
- Vmware ESX
- Huawei NE40, ATN Routers
- Huawei S6700, S5700 Series
Consulting, Planning and Development for businesses;
Datacenter Management;
Server maintenance;
Physical to Virtual migration;
Monitoring infrastructure by Nagios or Icinga;
Structured Cabling and Rack equipment;
Design and implementation of workspaces;
Implementation of network services necessary to perform the job as well as the sharing of that within the department;
Assistance to ERP software e-impresa of IlSole24Ore;
Consulting and implementation of intrusion detection systems using ip video surveillance and digital alarm;
Advising Pharmacies and creating solutions to implement the sales of complementary products to the drug.
Implementation of the new corporate network implementations workgroup services within the forest, implementation of Exchange Server and SharePoint Server, creation of FTP server to exchange files with suppliers.